HOW OUR CARE SERVICE WORKS
Getting Support Starts with One Simple Step
Choosing care for a loved one isn’t easy. You may be feeling overwhelmed, unsure where to start, or even guilty about asking for help and we understand. That’s why at Capital Healthcare, we’ve created a care process that puts your needs, preferences, and peace of mind first.
We take the time to get to know your loved one — their routines, challenges, personality, and values — so we can build a support plan that fits into their life, not the other way around.
Whether they need an hour of help a day or full-time 24 hour support, our service is designed to be flexible, friendly, and truly personal — because every day is different, and real care should adapt with it.
Our 4-step process
1. We Visit You at Home
We’ll arrange a free, no-obligation visit where our Care Manager listens, learns, and answers any questions you have — in person, at your pace. No pressure. Just support.
2. We Build Your Bespoke Care Plan
Following the initial meeting, your care plan is built around your loved one’s routines, needs, and preferences — not just what’s medically necessary, but what feels right for your family.
3. You Meet Your Care Team
Before care begins, you’ll meet the people who will be supporting your loved one. You can approve the match, ask questions, and feel fully confident before anything starts.
4. You Meet Your Care Team
Once care begins, we don’t disappear. We check in regularly, review how things are going, and adjust the care plan whenever your needs change.
Ready to get started?
NOT READY YET? WE'RE STILL HERE TO HELP
Get expert care advice, real family stories, and helpful resources straight to your inbox.